First things first: contact your Project Coordinator listed in the instructions. There may be a delay while we troubleshoot your problem, and you don't want the system to auto-cancel your shop in the process! If your scheduler doesn't know you're having difficulties, the shop may get assigned to another shopper, and you won't get paid. Always stay in contact with your Project Coordinator!

Also, remember to save your shop frequently using the button at the top of the submission screen that reads "Save my work for now" so your information is not lost and you do not have to enter the shop a second time.

If the shop you have accepted requires a receipt, a file must be attached before the shop can be electronically submitted. Images must be in jpg or gif format and must not be larger than 10 mb.

Make sure you are using compatible software: Windows XP, Vista or Windows 7 yhru 10 operating systems with Internet Explorer or Windows Edge or FireFox or Chrome, with spyware and pop-up blockers disabled. Windows 98 is known to cause problems with some forms, so it is best not to use this operating system.

If you are using a Mac, you should use Chrome or Firefox, with spyware and pop-up blockers disabled. Do NOT use the Safari browser as it is incompatible and your information may be lost!

Make sure you have cookies enabled in your browser. In Internet Explorer, you can do this by clicking on Tools|Internet Options...Privacy tab and adjusting the settings.

Check your computer for spyware. Visit http://www.lavasoft.com and download and running "Ad-Aware Personal".

If you have Norton Internet Security or McAfee Firewall installed, you may have to add http://shoppers.jancyn.com to the "always allowed" or "always trusted" list in their software. Alternatively, you can temporarily disable such software when they are working with Prophet. Privacy software and browser plug-ins can also interfere with the use of Prophet and should be disabled.

If you continue to have difficulty submitting your shop after verifying the above, email support@jancyn.com. Be sure to include the following information:

* Your Operating System and Web Browser

* The email address and password you are using

* Whether you have successfully submitted a shop with Jancyn before

* Any security software you have installed

* The exact text of the error message you are receiving or description of the problem

* What steps detailed here you have tried

The more information you provide to us in your initial email, the more quickly we will be able to help you work through the problem.