It's been over 5 weeks and I still haven't received payment. Where is it?

Check the payment email address listed in your profile and whether you have selected to be paid via Paypal or Venmo. If it is not your correct address for receiving payment, in most cases you will be able to add this payment address to your PayPal or Venmo account and retrieve your payment. Remember to update your profile with the correct payment address so future payments get to you directly.

If your payment address is correct, or the above method does not work and it has been more than 5 weeks since you completed the shop, please email billing@jancyn.com. Remember to include the client you shopped, the type of shop you did, the location number, the date of shop, and the email address in your Jancyn shopper profile. Your payment will be researched and we will get back to you within 3 business days.