1) Make sure you have cookies enabled in your browser. In Internet Explorer, you can do this by clicking on Tools|Internet Options...Privacy tab and adjusting the settings.
2) Check your computer for spyware. Visit http://www.lavasoft.com and download and run "Ad-Aware Personal".
3) If you have Norton Internet Security or McAfee Firewall installed, you may have to add http://shoppers.jancyn.com to the "always allowed" or "always trusted" list in their software. Alternatively, you can temporarily disable such software when they are working with Prophet. Privacy software and browser plug-ins can also interfere with the use of Prophet and should be disabled.
4) If you continue to have difficulty logging in after trying everything listed in this FAQ, please email support@jancyn.com. Be sure to include the following information:
* Your Operating System and Web Browser
* The email address and password you are using to log in
* If you have successfully logged in to http://shoppers.jancyn.com before
* Any security software you have installed, such as Norton Utilities, McAfee, or Yahoo Parent Controls
* The exact text of the error message you are receiving or description of the problem
* What troubleshooting steps detailed here you have tried
The more information you provide to us in your initial email, the more quickly we will be able to help you work through the problem.