What requirements are there for completing a shop?

Shops should be submitted within 12 hours of your visit. Make sure you have computer access to submit the shop after it is completed. Failure to comply with this requirement may result in nonpayment for your shop and can negatively impact your shopper rating, so if you cannot complete your shop as scheduled, contact your Project Coordinator immediately.

Comments on questions can provide the most useful information for our clients. All comment fields must include at least two sentences of narrative and be grammatically correct. We recommend the use of a spell-checker for your comments, such as HotLingo if you are using Microsoft Internet Explorer as your browser) or use a spell checker from Google Toolbar (available for Firefox and Internet Explorer). Comments should be objective rather than subjective in nature, utilizing action words rather than adjectives.

BAD Example: "The server was friendly and helpful..."

GOOD Example: "The server greeted us after we took a seat at the table. We had been there for only 30 seconds. He smiled and welcomed us to the restaurant and asked if he could get us something to drink to start, maybe a margarita or a beer. He made good eye contact with each of us and answered questions about the tequila available at the bar."

After you have submitted your shop, retain your confirmation number, receipt, and any shop notes for at least 45 days. Check your email often for 48 hours following shop submission in case we have any further questions for you.